LB Bill
Full Access Member
What happened is clear. And understandably frustrating and disappointing (and costly) to have that happen when just doing service and preventatives on your 60K mile truck. The court process is a pain but you should be good on that. The Manager as much as admitted that there didn't seem to be anything wrong with it, before they attempted the Zip Kit install. They'll likely just play it out until there's a judgement (or not), then try to negotiate a settlement. As @powershift said, collecting can be a challenge. Good luck!I don't think I explained it well. There WAS NO clutch damage, and no real issue with the transmission when it went in. They incorrectly installed the ZipKit in a way that made it so multiple gears were trying to engage at the same time. The clutches tore themselves apart. They caused this damage. Then they wouldn't stand behind their improper work, and it cost me over $7,000. That's the whole reason for the PSA.
And sorry about your Doggo! I know those are tough times...lost my guy two years ago. Best!