rjchankalian
Active Member
- Joined
- Jan 7, 2012
- Posts
- 27
- Reaction score
- 3
So here is why after owning (4) Land Rovers I don't think I will ever own one again.
My current 2018 Disco V has had problems from the beginning. It had problems with the back hatch, the roof, the seat, and has been plagued with infotainment issues. My 2015 had some issues but in that case they stepped up after a few months and I enjoyed that car for three years.
This truck has been in for the infotainment issues at least five or six times by now. After multiple “updates” the system still can't simply hold a phone call without crashing.
I eventually learned that this problem is systemic through my model and some others. Even my loaners had this issue. After the dealer told me they could no longer replace any other components to try to fix the problem, because Land Rover apparently issued a memo that they know there's an issue and can't fix it other than a software update, I was stuck.
Eventually after going to Land Rover corporate, where I simply said just take the car back and let's part ways, they offered to replace the truck. Not understanding this, since I've been told they were aware of the software issue, which they won’t provide me the bulletin on ironically, I reluctantly agreed.
So a few weeks after that offer, which has been pending some regional manager that I can’t speak to, I end up with the dealer contacting me and telling me that they're going to cover one lease payment and buy me an iPhone.
This seems a rather strange to me because early on when I was getting desperate I had said if it was a problem with my phone, should I buy an iPhone. Not that this matters but I'm not a fan of iPhones but just to make phone calls I was willing to do it. At that time, they told me no, because the interface with iPhones was worse??
So, I told the dealer that I was waiting to hear back on replacement truck from corporate since I would prefer to have my Android phone anyway, which is what my family uses, and have them replace the truck which they “said” was the issue.
Now they have apparently recanted on the replacement truck option. Honorable negotiating to say the least…
During this conversation they told me that my phone was the problem and that it wasn't compatible with the truck. I questioned them as to why they didn't simply offer to replace it with a compatible Android phone? This person didn't know. I asked her if she could check on my phone's compatibility and she didn't know that either. Wonder how she knows my phone is not compatible if she didn’t even know what phone I have. It’s Pixel 2XL by the way.
After that conversation I went onto Land Rover’s website where you can put in your model, your VIN, and your phone and it'll tell you compatibility. As I suspected, my phone “is” compatible with my car right down to the version of Android it is running.
At this point I think they are just running the train on me hoping I will go away.
I've given them until the end of the week to make me a legitimate offer as to how to resolve this. Replacing the truck is fine or simply taking the truck back and taking me out of my lease is fine. I'm just tired of the frustration. If not, I will have to file a Lemon Law claim.
I don't know whether this is the beginning of what's going on with their corporation problems overseas or just bad customer service, but at this point I think I finally hit my limit. While I like the look and performance of their vehicles, the customer service run-around, and the reliability issues are just getting too much for vehicle at this price range.
I'll repost once they get back to me and we make a final decision. Unfortunately, at this point I'm not very optimistic. Either way, looks like they are losing another customer.
My current 2018 Disco V has had problems from the beginning. It had problems with the back hatch, the roof, the seat, and has been plagued with infotainment issues. My 2015 had some issues but in that case they stepped up after a few months and I enjoyed that car for three years.
This truck has been in for the infotainment issues at least five or six times by now. After multiple “updates” the system still can't simply hold a phone call without crashing.
I eventually learned that this problem is systemic through my model and some others. Even my loaners had this issue. After the dealer told me they could no longer replace any other components to try to fix the problem, because Land Rover apparently issued a memo that they know there's an issue and can't fix it other than a software update, I was stuck.
Eventually after going to Land Rover corporate, where I simply said just take the car back and let's part ways, they offered to replace the truck. Not understanding this, since I've been told they were aware of the software issue, which they won’t provide me the bulletin on ironically, I reluctantly agreed.
So a few weeks after that offer, which has been pending some regional manager that I can’t speak to, I end up with the dealer contacting me and telling me that they're going to cover one lease payment and buy me an iPhone.
This seems a rather strange to me because early on when I was getting desperate I had said if it was a problem with my phone, should I buy an iPhone. Not that this matters but I'm not a fan of iPhones but just to make phone calls I was willing to do it. At that time, they told me no, because the interface with iPhones was worse??
So, I told the dealer that I was waiting to hear back on replacement truck from corporate since I would prefer to have my Android phone anyway, which is what my family uses, and have them replace the truck which they “said” was the issue.
Now they have apparently recanted on the replacement truck option. Honorable negotiating to say the least…
During this conversation they told me that my phone was the problem and that it wasn't compatible with the truck. I questioned them as to why they didn't simply offer to replace it with a compatible Android phone? This person didn't know. I asked her if she could check on my phone's compatibility and she didn't know that either. Wonder how she knows my phone is not compatible if she didn’t even know what phone I have. It’s Pixel 2XL by the way.
After that conversation I went onto Land Rover’s website where you can put in your model, your VIN, and your phone and it'll tell you compatibility. As I suspected, my phone “is” compatible with my car right down to the version of Android it is running.
At this point I think they are just running the train on me hoping I will go away.
I've given them until the end of the week to make me a legitimate offer as to how to resolve this. Replacing the truck is fine or simply taking the truck back and taking me out of my lease is fine. I'm just tired of the frustration. If not, I will have to file a Lemon Law claim.
I don't know whether this is the beginning of what's going on with their corporation problems overseas or just bad customer service, but at this point I think I finally hit my limit. While I like the look and performance of their vehicles, the customer service run-around, and the reliability issues are just getting too much for vehicle at this price range.
I'll repost once they get back to me and we make a final decision. Unfortunately, at this point I'm not very optimistic. Either way, looks like they are losing another customer.